How We Support You
Our unique combination of leading edge monitoring technology, preventative maintenance, a well staffed service desk, expert remote and on-site support ensures that your business will always get the timely response it needs should you encounter any difficulties with your IT.
Your support request is logged by our service desk team via telephone or email. Your support ticket is then assigned to one of our Microsoft Certified 1st Line Support Assistants and dealt with in accordance with your Service Level Agreement (SLA) (please note at busy times our IT support contract customers come first).
Remote IT Support
Where possible, we will first try and help by connecting remotely, should the problem be with a client PC/Workstation or Laptop our engineer may talk you through starting a remote support session.
On-site IT Support
If your issue cannot be resolved then a time will be arranged for an engineer to attend site in accordance with your SLA.
Pro-active Server Monitoring & Patching