We offer a comprehensive range of managed IT support packages. These give you guaranteed response times to your IT problems and requests through a Service Level Agreement (SLA). As your trusted IT partner, we’re not just another third-party but an extension to your team.
The Service Level Agreement (SLA) essentially represents our promise to deal with your IT issues and requests within a given time frame. It shows that we have an efficient and mature process for providing IT support and that you can have confidence in us.
We’ll take the hassle out of dealing with any third parties such as Internet Service Providers and hardware/software vendors, allowing you and your staff to focus on your business goals. All packages come with unlimited telephone and email advice so you can contact us with any questions or ideas you may want to discuss with regards to your IT systems.
Our dedicated service desk team are your IT department, ready and waiting to assist with all things IT related.
Guaranteed response times to your IT problems and requests as outlined in your Service Level Agreement (SLA) with us.
Our service contracts allow you to budget your IT support spending without any unexpected bills.
Our unique combination of leading edge monitoring technology, preventative maintenance, a well staffed service desk, expert remote and on-site support ensures that your business will always get the timely response it needs should you encounter any difficulties with your IT.
Your IT service contract with us covers all the workstations, laptops and servers in your company as well as the infrastructure around them such as routers, network switches, software applications and your wireless network. This allows you to contact us for all things IT related knowing it will be covered.
Our Daily Safety Checks (DSC) and 24×7 Monitoring of your servers and workstations provide a truly proactive approach.
Whether it’s for enhancing security or improving productivity, we implement and manage industry leading solutions for you.
We’re not just another third-party but an extension to your team, we pride ourselves on our long term customer relationships.
We have worked with Digicube since they started trading and have always been very happy with the service they provide. Harry and his team are always very friendly and nothing is ever too much trouble.
Robert Oldershaw Moulton Bulb Company